Refund policy

We apply a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, undamaged, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To arrange a return, you can contact us at: contact@elisamillerart.com

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your parcel. Items returned without prior return authorisation will not be accepted.

You are always welcome to contact us with any questions regarding returns at contact@elisamillerart.com

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you received the wrong item, so that we can assess the issue and put things right.

Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as custom-made products (like special orders or personalised items). Please get in touch if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period within the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will let you know as soon as we have received and inspected your return, and will let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@elisamillerart.com